Rich Content Sharing.
Agents can show information on the customer’s screen in a variety of ways, including, screen sharing, how-to-videos, product galleries and email. Agents can also share information from other systems without any systems integration. Our Brand Advocates can have more information at their fingertips than in-store associates.
Transforming the online experience.
Frustration and abandonment are common online experiences, and text chat is ineffective for consultative services. There is no substitute for live human conversation and sharing visual information to assist customers. Some clients use the Sellavision Network™ to conduct live product demonstrations for online customers.